The book gives us 10 different guidelines to observer
feedback. The guidelines are to help observes give back appropriate and useful
information to the group.
1.
Avoid generalizations. Give more specific
feedback. You want to give details on things and not just one to two words
answers like, “great job”, “well done” be more specific
2.
Watch for behaviors that can be changed. If someone
is being negative, let them know and try to help them become more positive.
3.
Don’t argue or debate with the group. You want
to help them and not give your ideas pr analysis. Just give them your
observations, insight or opinions but remember that they sont have to accept
them.
4.
Don’t micromanage the process of the group. Pick
out a couple of specific areas and develop them well.
5.
Remember your role. Provide specific
explanations to things that you think the group can benefit from.
6.
Accentuate the positive aspects. Try to spend most of your time finding things
the group did right. Always start with the positives.
7.
You should end with specific suggestions for
improvement.
8.
Be concise and clear with your observations.
9.
Compliments should be given in public and
criticize in private. You don’t want the
public to know all of their mistakes/things that didn’t go well.
10.
While in an organizational setting, you should develop positive relationships
during the feedback process. Your goal isn’t to find faults, blame individuals,
or criticize the efforts, but to help the group or team develop and improve.
All of these guidelines are important to follow as an
observer, and it can help the groups tremendously knowing what to develop and
improve on.
Hi Roro, you did a good job with your post this week. Your post looked organized because you had each guideline numbered. I think that one of the most important guideline out of the ten was “remember your role.” To me that means that you have to remember what you came into the group to do and that is help them. Not criticize them, or try to boss them into doing what you think they should. Your role is to give the feedback on your observations that will help them grow as a group. It is your goal as a observer and must be taken seriously.
ReplyDeleteThank you for sharing, I see that you found the information on the guidelines for feedback. I believe that following these guidelines are imperative to to improving the performances and behaviors of the group. Although, \you listed the guidelines it would have been nice to explain why you felt following these guidelines are important. Also, maybe addressing or exampling a few of these guidelines by example, will help others to understand these guidelines a well. It is easy to copy something out of a book but to make sure really understand, you as the writer should provide, explanations and examples. However, you did do a great job, and I felt you got this information accurate. Keep up the good work, and thank you again for sharing.
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